1. Why do I need to give Corks & Strokes my full name?
Corks & Strokes Studio requires the full first and last name as they appear on a valid ID in order to verify your identity when presenting your certificate. Even if you go by a nickname, the name on The Artist’s Palette account needs to match your ID. Corks & Strokes reserves the right to decline the certificate and the painter will need to pay for their space in full, if this information is not accurate.

2. Why do I need to give you my full date of birth? I’m worried about identity theft.
Corks & Strokes respects the privacy of our Artist’s Palette Members and does not knowingly share your birthday with anyone, except where required by law. The complete date of birth is required to verify your identity in our studio when redeeming your certificate.

3. I’m trying to register my whole family on one email address. Why won’t it let me?
Per the terms and conditions, there is only one member of The Artist’s Palette permitted per email address. Every member will need to have a unique email address.

4. I don’t have another email address to sign up additional family members. What should I do?
If you do not have another email address to use, there are a variety of free services online where you can sign up for another.

5. When I try to register it says I’m already signed up, but I’m not getting any Corks & Strokes emails. What do I do?
Please send an email to TheArtistsPalatte@CorksandStrokes.com so we can investigate your account for you. Please make sure you’ve completed whitelisting instructions in order to ensure the safe delivery of the email and your certificate. If you do not complete this step, your email provider may block our emails. Please add TheArtistsPalatte@CorksandStrokes.com to your contact list.

1. How do I update my Corks & Strokes account information?
Simply click the “Reply” button on any Corks & Strokes email and submit the information you would like to update.

2. How do I remove myself from getting any more emails from you?
Simply click the “Unsubscribe” button located on the bottom of every Corks & Strokes email. Please note that by completing this process, you will no longer receive any emails from Corks & Strokes including the Birthday Certificate.

3. I accidentally unsubscribed. How do I get re-registered?
Visit CorksandStrokes.com and re-register for The Artist’s Palette with a new email address.

1. When do I get my Corks & Strokes birthday certificate?

Certificates will be sent out before the end of the month prior to your birthday. You will have until the end of the month of your birthday to redeem your certificate for a class during the month of your birthday.

2. I just signed up for The Artist’s Palette and my birthday is this month. When do I get my certificate?
We make every effort to have your Corks & Strokes birthday certificate emailed to you within two business days. Please make sure you’ve completed the whitelisting instructions in order to ensure the safe delivery of the email and your certificate. If you do not complete this step, your email provider may block our emails. Please add TheArtistsPalette@CorksandStokes.com to your contact list. Helpful instructions can be found here.

3. I always get your emails but I never get my Corks & Strokes birthday certificate. What’s going on?
Please send our customer service team an email at TheArtistsPalette@CorksandStrokes.com so we can look into your account for you. It is VERY important that you complete the whitelisting instructions in order to ensure the safe delivery of our response and your certificate. Even though you may receive our newsletters, due to the additional content on the birthday certificate your provider may not deliver the email to your account or will send it to spam. Please add TheArtistsPalette@CorksandStrokes.com to your contact list. Helpful instructions can be found here.

4. I lost my Corks & Strokes birthday certificate. Can I get another one?
We will re-issue Corks & Strokes birthday certificates during the month of your birthday and only prior to the expiration date for that month. Please send an email to TheArtistsPalette@CorksandStrokes.com to request a re-send. In order to re-send your certificate, you will need to complete our whitelisting instructions and add TheArtistsPalette@CorksandStrokes.com to your safe sender list. Helpful instructions can be found here.

5. I need the Corks & Strokes birthday certificate tonight for my reservation and I just sent you an email. Is there any way to get it to me faster?
We will make every effort to respond within two business days.

1. Do I need to print the certificate?
No. But you must use the code on the certificate to pre-register for your class as well as bring your valid government issued ID to the class and show it to the artist/assistant when you arrive for your class.

2. When can certificates be redeemed?
Corks & Strokes birthday certificates can be redeemed for any of our paint event classes during the month of your birthday, not including Fundraisers and Private Events.

3. Why do I need a valid government issued ID?
We must be able to verify your identity by matching the information listed on the certificate to your ID.

4. What if I don’t have a valid government issued ID?
The following forms of ID will be accepted: Military ID, birth certificate, driver’s license and passport.

5. My child doesn’t have a government issued ID. What should I do?
We will accept a birth certificate or school ID with a photo and date of birth listed for children without a photo government issued ID.

6. If my name or date of birth is wrong, will Corks & Strokes accept my certificate?
No. The information on the certificate must match your valid ID. Corks & Strokes reserves the right to decline use of the certificate per the terms and conditions.

7. Do I need to make a reservation to use my certificate?
Yes. Based on class sizes, we may not be able to accommodate walk-ins and will not extend the expiration date on the certificate. Please visit our website for a complete list of classes and register for your class.

8. Can my certificate be transferred to someone else or a child?
No. Corks & Strokes birthday certificates cannot be transferred to anyone else and may only be used by the person to whom it was issued, with a valid government ID.

9. My family member/friend and I celebrate birthdays in the same month. Can we use our certificates at the same time?
Yes. However, you will need to ensure that the Corks & Strokes birthday certificates are redeemed on separate registration/orders. We do not permit more than one certificate per order.

10. I want to redeem my birthday certificate for a children’s class, since the redemption is for an adult class that is valued at $25, can I use it to purchase two children’s classes and get the $25 discount on the total?
No. Birthday certificates may only be used towards the purchase of one person/class per certificate. If you use the certificate in the registration of more than one person your registration will be cancelled.

11. Why was my certificate declined?
A certificate may be declined because we are unable to verify the identity of the person presenting it. We will happily look into this for you. Simply email TheArtistsPalette@CorksandStrokes.com.

1. I don’t have a printer. What should I do?
You may present the emailed certificate on your mobile phone, clearly showing the code, along with your valid government issued ID, to the instructor of your class.

2. Can I get an extension on my certificate?
We do not extend the Corks & Strokes birthday certificate for any reason. Certificates are valid from the first date a paint event class is held in your birth month to the last date a paint event class is held during your birth month.

3. I’ve been emailing customer service but I don’t get a response. What’s going on?
We will make every effort to respond within two business days. You will need to complete the whitelisting instructions to ensure the safe delivery of our email response and your Corks & Strokes birthday certificate. If you do not complete this step, your email provider may block our emails. Please add TheArtistsPalette@CorksandStrokes.com to your contact list. Helpful instructions can be found here.

4. Why can’t I use my Artist’s Palette birthday certificate in Hawaii?
The Artist’s Palette program is only available to guests in the continental U.S. and excludes Hawaii.

Restrictions on Certificate and these Terms constitute Terms and Conditions of offer. Complete date of birth (MM/DD/YYYY), internet access, your own individual email address and the ability to print or show the email you received with the certificate code clearly identified are required. Certificates MUST be printed or clearly shown and presented prior to class start to be redeemed. Limit one “The Artist’s Palatte” registration per person. Limit one certificate per person and per calendar year. Certificates are valid for classes scheduled during the member/recipient’s month of birth only. Corks & Strokes is not responsible for lost or deleted Certificates regardless of cause. Corks & Strokes does not for any reason extend or change expiration dates on certificates. Corks & Strokes is not responsible for any typographical or other error in the printing, the offering or the announcement or administration of offer or “The Artist’s Palette”, whether caused by computer, technical or human error. Printed or digital Certificates must include the first and last name and date of birth, and must be presented with a valid photo ID that matches the information on the Certificate. Certificate is good for recipient only and is non-transferable. Employees of Corks & Strokes and their immediate families (defined as parent, child, sibling and spouse) are NOT eligible to participate in offer; but, such persons may register for “The Artist’s Palette.” No group or organization requests will be accepted. Decisions of Corks & Strokes regarding offer (including eligibility, Certificate redemption and interpretation of Terms and Conditions) and “The Artist’s Palette” are final and binding; Corks & Strokes reserves the right to refuse to honor Certificate and require full payment of class if Corks & Strokes determines in its sole discretion that participant is not in full compliance with Terms and Conditions of the program and/or the offer (including but not limited to Certificate/submission that is illegible, damaged or incomplete). By participating in offer and/or registering for “The Artist’s Palette” entrants agree to release and hold harmless Corks & Strokes, its advertising and promotion agencies and their respective parent companies, subsidiaries, affiliates, partners, representatives, agents, successors, assigns, employees, officers, shareholders and directors, from any and all liability, for loss, harm, damage, injury, cost or expense whatsoever including without limitation, property damage, personal injury and/or death which may occur in connection with, preparation for, travel to, or participation in offer or “The Artist’s Palette,” including but not limited to use or redemption of Certificate. Certificate not valid on previous transactions.

Corks & Strokes is not responsible for late, lost, damaged, incomplete, illegible, faulty, or incorrect transmissions/Certificates, incorrect announcements of any kind, technical hardware or software failures of any kind, any damage to any person’s computer related to or resulting from submitting information online to receive Certificate or dissemination of Certificate, registration for “The Artist’s Palette,” or lost or unavailable network connections, or failed, incomplete, garbled or delayed computer transmission that may limit a user’s ability to participate in offer and/or “The Artist’s Palette” whether caused by computer, technical or human error. Corks & Strokes reserves the right, in its sole discretion, to modify, cancel, terminate, or suspend this offer and/or “The Artist’s Palette” should (in its sole discretion) virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the offer and/or “The Artist’s Palette”. And, in such event, Corks and Strokes liability shall be limited to those Certificates distributed by Corks & Strokes prior to such action being taken (provided that such Certificates are redeemed in full accordance with Terms and Conditions). Notice of such action by Corks & Strokes will be posted on www.corksandstrokes.com. Corks & Strokes reserves the right to disqualify or prohibit the participation of an individual in offer and/or “The Artist’s Palette” if fraud or tampering is suspected, or if the individual fails to fully comply with any requirement of participation or with any provision in these Terms and Conditions. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE www.corksandstrokes.com INCLUDING BUT NOT LIMITED TO “THE ARTIST’S PALETTE” OR UNDERMINE THE OPERATION OF THIS OFFER AND/OR “THE ARTIST’S PALETTE” IS A VIOLATION OF CRIMINAL & CIVIL LAWS. CORKS & STROKES RESERVES THE RIGHT TO DISQUALIFY AND/OR SEEK DAMAGES FROM ANY INDIVIDUAL MAKING ANY SUCH ATTEMPTS TO THE FULL EXTENT PERMITTED BY LAW.

E-mail newsletter is intended for recipient’s personal and non-commercial use only, and may not be modified, edited, altered or revised in any manner. Any dispute, claim or cause of action arising under this offer, “The Artist’s Palette” or these Terms and Conditions shall be brought in the federal or state courts of California, and such courts shall apply the internal, substantive law of California in adjudicating any such dispute/claim/cause of action. To the fullest extent permitted by law, by participating, you agree (a) to the jurisdiction of such courts; (b) to bring any action individually (NOT as part of a class action); (c) that in any such dispute/claim/cause of action, your recovery shall be limited to actual out-of-pocket costs incurred (if any), with any right to special, indirect, incidental, consequential, punitive or other damages and/or attorneys’ fees being waived.